How To Build Trust By Saying No

How To Build Trust By Saying No

How To Build Trust By Saying No Last week, Netflix announced they will begin to cancel subscriptions for customers who have not used their account for a year – or more. At first glance, this decision may seem like cutting off a revenue stream for no good reason....
Can You Trust Your Boss?

Can You Trust Your Boss?

Can You Trust Your Boss? When a leader is vague, says one thing and does another, or shows little empathy for his or her team, people lose trust. At first, it might not be obvious that we should withdraw trust. We may be wary, but not convinced one way or the...
Three Deadly Unconscious Decisions

Three Deadly Unconscious Decisions

Three Deadly Unconscious Decisions Most people think they make rational decisions and sometimes they do. Decisions, for most people, most of the time are based, in part, on facts and reason and in part on emotion and biology. Successful people, in particular, point to...
Why Leaders Ignore Strategic Risk

Why Leaders Ignore Strategic Risk

Why Leaders Ignore Strategic Risk Businesses leaders are often sure about what they need; sometimes they are right. The best leaders have ways to check themselves and especially, their assumptions. They know that ignoring risks, even those that are vague, seem small...
Your Decisions Are Emotional

Your Decisions Are Emotional

Your Decisions Are Emotional I heard it again last week, “What’s the rush?” Sometimes I hear, “If it isn’t broken, don’t fix it” or the one that really makes me crazy, “We are so much better than we were.” Many a leader has said to me a version of, “You should have...