by Constance | May 28, 2020 | It's Not What You Think
How To Build Trust By Saying No Last week, Netflix announced they will begin to cancel subscriptions for customers who have not used their account for a year – or more. At first glance, this decision may seem like cutting off a revenue stream for no good reason....
by Constance | Nov 14, 2019 | It's Not What You Think
Can You Trust Your Boss? When a leader is vague, says one thing and does another, or shows little empathy for his or her team, people lose trust. At first, it might not be obvious that we should withdraw trust. We may be wary, but not convinced one way or the...
by Constance | Jul 11, 2019 | It's Not What You Think
Three Deadly Unconscious Decisions Most people think they make rational decisions and sometimes they do. Decisions, for most people, most of the time are based, in part, on facts and reason and in part on emotion and biology. Successful people, in particular, point to...
by Constance | Jun 27, 2019 | It's Not What You Think
Why Leaders Ignore Strategic Risk Businesses leaders are often sure about what they need; sometimes they are right. The best leaders have ways to check themselves and especially, their assumptions. They know that ignoring risks, even those that are vague, seem small...
by Constance | Feb 21, 2019 | It's Not What You Think
How General Electric’s Former CEO, Jeff Immelt, Is Missing His Greatest Opportunity Jeff Immelt recently published an article offering advice on leadership. The article was stunning, largely because it fails to acknowledge the dismal results posted by General Electric...
by Constance | Aug 2, 2018 | It's Not What You Think
Your Decisions Are Emotional I heard it again last week, “What’s the rush?” Sometimes I hear, “If it isn’t broken, don’t fix it” or the one that really makes me crazy, “We are so much better than we were.” Many a leader has said to me a version of, “You should have...
