by Constance | Dec 28, 2011 | Business Growth
Who can blame us for trying to simplify, organize and take short cuts? No takers….just as I thought. But what if your drive to simplify for yourself and your close colleagues leads to confusion on the part of others, some of whom may be your customers? Not so...
by Constance | Dec 19, 2011 | Business Growth, Leadership, Podcast Series: Practical Wisdom, You Mean I Must Change?
Constance reveals how to decide what changes to accept and which to reject.
by Constance | Dec 12, 2011 | Business Growth, Leadership, Podcast Series: Practical Wisdom, You Mean I Must Change?
Constance explains how to implement change by understanding the process of change.
by Constance | Dec 8, 2011 | Business Growth
When I start thinking about annoying trends in customer service I first want to say, “Man, don’t get me started.” Examples of this are everywhere. Anyone who has customers or clients should be watching for the following: Eye contact. It has become absolutely endemic...
