Alienating Acronyms

Who can blame us for trying to simplify, organize and take short cuts? No takers….just as I thought. But what if your drive to simplify for yourself and your close colleagues leads to confusion on the part of others, some of whom may be your customers? Not so...

Pay Attention …. Your Customers Are

When I start thinking about annoying trends in customer service I first want to say, “Man, don’t get me started.” Examples of this are everywhere. Anyone who has customers or clients should be watching for the following: Eye contact. It has become absolutely endemic...

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