Are You Helping Your Competitors?

Saks pays a lot of attention to the look of their stores and the merchandise they choose, but so do their competitors. My preference for Saks has to do with Susan Bregman, who works in designer clothing at the store in Atlanta. Nonetheless, when I had some free time,...

Win-Win Is Not Enough

Companies today are navigating an increasingly complex business environment with consumers who have the ability to not only provide rapid feedback but to do so in a highly-public way. Offering a superior product or service is imperative to gain—and keep—customers. But...

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