How To Build Trust By Saying No

How To Build Trust By Saying No

How To Build Trust By Saying No Last week, Netflix announced they will begin to cancel subscriptions for customers who have not used their account for a year – or more. At first glance, this decision may seem like cutting off a revenue stream for no good reason....
How Leaders Can Super-Power Their Communications

How Leaders Can Super-Power Their Communications

How Leaders Can Super-Power Their Communications In times of crisis, leaders get plenty of advice to “over-communicate.” This sort of advice has the same effect on leaders as generic advice has on people in their organization – little. Why? Because it lacks depth and...

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